Payment Methods and Location

Can I pay my property taxes by CREDIT CARD?
Yes! We accept American Express, Discover Card, MasterCard and Visa whether you want to pay your taxes in person, over the phone or via the internet. Please note a 2.3% convenience fee (minimum charge of $3.95) will apply. To pay by phone, call (714) 834-3411 or click on this link to pay online. Wait until you receive a payment confirmation number. Please remember to print this page or write down the payment confirmation number for reference. If you do not receive a confirmation number, please call our office at (714) 834-3411.
Can I pay my taxes by debit card?
Yes!  You can pay by debit card in person or through our website.  We do not accept debit cards over the phone.  A flat fee of $3.95 is charged for Visa personal debit cards. A 2.3% convenience fee (minimum charge of $3.95) will apply for all other debit cards
Use our online payment system to pay online. Wait until you receive a payment confirmation number. Please remember to print the confirmation page or write down the payment confirmation number for reference.  If you do not receive a confirmation number, please call our office at (714) 834-3411. 
I recently paid my taxes. Why are they not showing as paid on your web site?
Payments, corrections and other adjustments take 2-3 business days before they are reflected on the web site. All online payments are time and date stamped; as long as your payment confirmation date is before the delinquent date, your taxes will be considered timely.
Can I pay by checking or savings account?
Yes you may pay online through your checking or savings account without being charged a convenience fee. When you pay by "ACH Debit" (also known as automatic debit, direct debit or electronic debit) you authorize us to automatically debit the amount from your checking or savings account. To pay this way, follow our website link "Pay/Review Your Property Taxes", enter your parcel number and select the tax bill you want to pay. Click on the link to "PAY BY CHECKING/SAVINGS ACCOUNT" Enter all the required information for your account and Submit. Wait until you receive a payment confirmation number. Please remember to print this page or write down the payment confirmation number for reference. If you do not receive a confirmation number, please call our office immediately!
Is there a fee for paying my property taxes online?
If you choose to pay your taxes online through your checking or savings account by ACH Debit, there is no fee charged. If you choose to pay by credit card, there is a 2.3% convenience fee (with a minimum charge of $3.95) charged in addition to the property tax amount you paid. If you choose to pay by Visa Personal debit card there is a flat fee of $3.95 charged. For all other types of debit cards a 2.3% convenience fee (with a minimum charge of $3.95) will apply. The convenience fees are collected by the Credit Card associations, not by the Treasurer-Tax Collector nor the County of Orange.
I paid my property taxes by eCheck online but made a mistake while entering my account information. I only realized it after I hit the Submit button and got a payment confirmation number. How do I correct my account information after it has been submitted?
Once you realize that you mistyped any of the account information you submitted, it is important to update it right away with the correct information. Corrections can only be made on the same day the erroneous information was submitted. In other words, if you miskeyed your account number or routing number when you tried to pay online today, you may still change it by retrieving your parcel again from the search screen, and keying in the correct information when you get to the payment information screen. When you re-submit the transaction, you will receive a confirmation page with a different confirmation number than you initially received.  This new confirmation number will override the prior confirmation number.  Please note that if you try to correct and submit your information the next day or thereafter, a new payment record will be generated and your payment will be duplicated. Corrections can only be made on same-day transactions for payments made by ACH. Approved credit or debit card transactions cannot be corrected by submitting a new one.
I made an online payment for the same installment twice and received two confirmation numbers. Will both payments be processed?

If you submit a payment for the same bill on the same day, the second transaction will override the first.  When you re-submit payment the transaction, you will receive a confirmation page with a different confirmation number than you initially received.  This new confirmation number will override the prior confirmation number and will not process the first transaction.  Do not attempt to pay the first installment twice in order to cover both installments.

If you want to pay both installments, you need to check the button “Pay Both Installments”.  Since it takes 2 business days for your first installment payment to settle, our system will not reflect that the first installment has been paid.  Once the first installment payment shows “paid” on our website, you can proceed with processing the second installment. If you have waited until the last payment date to make your payment and you are unable to make the second installment payment on time, please contact us at (714) 834-3411 or email us at ttcinfo@ttc.ocgov.com during normal business hours and our customer service staff can assist you with processing the second installment transaction.

I recently paid my taxes by eCheck through your website. Why is the transaction not showing in my bank account?
Payments made by eCheck take 2-3 business days before they are reflected in your bank account.  All online payments are time and date stamped; as long as your payment confirmation date is on or before the last payment date, your taxes will be considered timely.
What happens if my taxes are overpaid i.e. paid twice or paid in excess of the amount due?
Overpayments and duplicate payments are automatically refunded to the payee.  It normally takes 4-6 weeks for a refund check to be issued.  During the busy installment seasons, we have a very large volume of refunds and it may take a few weeks longer.  If you think you are due a refund but have not received it yet, please call our office at (714) 834-3411 or email us at ttcinfo@ttc.ocgov.com.
I paid my first installment online through your website and I would like to pay the second installment now. Why doesn’t your system allow me to pay the second installment?
Since it takes 2-3 days for your first installment payment to settle, our system does not yet reflect that the first installment has been paid.  California Revenue and Taxation Code 22607 states that the second installment may be paid separately only if the first installment has been paid.  Once the first installment payment shows “paid” on our website, you can proceed with processing the second installment. If you have waited until the last payment date to make your payment and you are unable to make the second installment payment on time, please contact us at (714) 834-3411 or email us at ttcinfo@ttc.ocgov.com and our customer service staff can assist you with processing the second installment transaction.
How can I pay my taxes online with multiple payment methods i.e. more than one credit card or eCheck/credit card?
We cannot accept multiple payment sources through our website or telephone system.  You may pay with multiple payment methods by visiting us at our office location and our staff can assist you with multiple payment sources, including cash.  For further information, please contact us at (714) 834-3411.
I want to send a check to pay my property taxes, but I do not have the payment stub. What should I do?
You can mail a check and include the parcel number in the memo field on your check.  You may also print a copy of your bill from our website at  ocgov.com/octaxbill and send in the payment stub with your check.
How can I tell that my online payment is made through a secure website?
Once you click on one of the button selections to make your payment online by either eCheck, credit card or debit card, you will be taken to our third-party processing vendor’s secured payment website where the confidential banking or card information will be entered.  There are two general indications of a secured web page.  Once you are on the page where your confidential information is entered, you will note that the URL (web page address) display begins with “https”.  This indicates that the information will be encrypted before it is sent to the payment vendor.  In addition, there is an icon that looks like a “Lock”.  This icon is standard among secure web browsers.  When you click on the lock you will receive more detailed information about the security of the website.
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